Vietnam Airlines suspends Deutsche Bahn rail connections in Germany: what ticket holders can do
Vietnam Airlines has suspended itineraries that connect its flights with Deutsche Bahn domestic train segments in Germany, sold under the code W2, until those segments show in booking systems again. Passengers with such tickets departing on or after 1 October 2026 who cannot rebook get a one-time change fee waiver, and the flight part of the ticket stays valid.
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If you planned to reach your Vietnam Airlines flight by train in Germany on a single ticket, check your booking. In a notice published in its press room on 11 November 2026, the airline said it has suspended itineraries that join its flights with domestic Deutsche Bahn (DB) rail segments, which are sold under the code W2.
What changed?
According to Vietnam Airlines, a problem on the rail provider’s side means the W2 train segments no longer appear in the global reservation systems that airlines and travel agents use. Until they show up again, the airline is not offering these air-and-rail combinations. The notice does not give a date for when the service will return.
Who is affected and what are the options?
The support applies to passengers holding a Vietnam Airlines ticket that includes a DB (W2) rail segment, with travel departing on or after 1 October 2026, who are unable to rebook. They can choose between two paths:
- Change the ticket once without a change fee. You can move your travel dates, drop the DB train segment, or switch the point where you connect to or from Germany. Any fare difference, taxes and fees still have to be paid.
- Keep the ticket as it is. The Vietnam Airlines flight segment stays fully valid. The airline will mark the W2 train segment as cancelled, and this will not be treated as using the ticket out of order, so your flights should not be cancelled because the train leg was skipped.
If you keep your ticket, remember that the train journey to or from the airport is no longer included, so you will need to arrange your own way there.
What should travellers do now?
Vietnam Airlines advises affected passengers to contact its Customer Care Center, its official ticket offices or the agency that sold the ticket, so the change can be handled before the trip. The airline lists +84 24 38320320 as its 24-hour number for calls from outside Vietnam. If you bought through a travel agent, start with them.
Once your flights are sorted, our guide to the Vietnam e-visa explains who needs one and how to apply on the official site. Check the Vietnam Airlines notice for the latest update before you travel.
Source: vietnamairlines.com
Common questions
Is my Vietnam Airlines flight still valid if my DB train leg is cancelled?
Yes. Vietnam Airlines says the flight segment remains fully valid. It will mark the W2 train segment as cancelled, and this is not counted as out-of-sequence use of the ticket.
Can I change my ticket for free?
Passengers with a ticket including a DB (W2) rail segment departing on or after 1 October 2026 who cannot rebook get one change without a change fee. You still pay any fare difference, taxes and fees.
How long will the suspension last?
Until the W2 rail segments appear in the reservation systems again. Vietnam Airlines has not given a date.
